Frequently Asked Questions

COMPANY QUESTIONS


What makes Emissaries different compared to other freelance marketplaces?

Good question! Unlike other freelance marketplaces, no additional fees apply for hiring, we don’t promote project bidding nor do we take a cut of freelancers’ pay. Plus, all of our talent are vetted for in-demand skills and they must abide by our talent checklist in order to avoid employee misclassification. Emissaries was structured to attract the best U.S.-based freelance talent across industries…many of our freelancers have won industry awards, worked for Fortune 500 brands and are not signed up with staffing agencies.

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How much does it cost to hire freelancers?

Our new online marketplace makes sourcing and connecting with qualified freelancers turnkey, transparent and affordable. Simply pay your Emissaries subscription fee and pay the freelancer directly for their work. No additional or service fees apply!

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What industries does Emissaries specialize in?

Emissaries has top talent across 40+ industries including advertising, CPG, e-commerce, entertainment, fashion, IT, luxury, media, startups, tech and more.

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What markets or cities does Emissaries focus on?

The majority of both our freelance talent and clients are located in major U.S. markets. Primary markets include New York City, Los Angeles, Chicago, San Francisco and Silicon Valley. Secondary markets include Boston, Seattle, Houston, Dallas, Portland, Philadelphia, Detroit, Minneapolis, San Diego, Austin, Denver, Washington D.C. and Atlanta.

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Where do you get your freelancers from?

Our Founder & CEO was a freelancer in NYC, Silicon Valley and Los Angeles for 7 years and was uber-connected to unofficial communities of seasoned freelancers in all three markets. Freelance communities tend to band together…great freelancers tend to know other great freelancers. Thus, our talent network started via word-of-mouth. Today, many of our freelancers are referrals from our existing network. We also engage in targeted outreach via 1-to-1 invitations and paid media to continuously expand our curated talent network and meet the demands of our client’s needs. Regardless of origin, all candidate profiles are reviewed and vetted prior to being viewable on the marketplace.

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How many freelancers are in your network?

Emissaries’ on and offline network currently includes over 1,000 freelancers. As Emissaries’ marketplace is brand spankin’ new, more freelancers are being approved and signing up every day so please check back for more prospective freelancers.

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What happens if I can't find a freelancer that suits my project via Emissaries' marketplace?

As Emissaries’ marketplace is brand spankin’ new, more freelancers are being approved and signing up every day so please check back for more prospective freelancers. Additionally, we offer full-service contract recruiting for both freelance and full-time employees. Contact us for more details.

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Will the freelancer work remotely or on-site?

You can specify your preferred working arrangements when you search Emissaries’ marketplace and when you message prospective freelancers.

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Can I contact candidates outside of the marketplace?

Yes, unlike other talent marketplaces you can directly communicate with freelancers outside of the marketplace. Initial conversations should occur via Emissaries’ messaging tool but we understand it can be more efficient to have a phone call or communicate via email.

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Can I negotiate freelancers' rates?

Yes, you can discuss this with prospective candidates directly using our messaging tool.

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Once a freelancer is at the company, how should business leaders treat them? Like regular employees, or differently?

Legally, W2 employees and 1099 independent contractors should be treated differently by the employer. In order to avoid employee misclassification, there are some legal guidelines the employer and freelancer should follow listed here. Once those legal guidelines are met, it is wise to make the freelancer feel welcome to the team and an integral part of the company’s success. Fostering a sense of camaraderie can only enhance the freelancer’s success.
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Do you offer employer of record (payrolling)?

We do not but our third party partner does! Visit the resources page for more information.

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I'm trying to convince my company to hire a fill-in for my parental leave. Any advice?

Yes! Here are some key points to communicate to your management:

1. Leaves don’t have be disruptive for teams. One point of contact makes the transition less disjointed.

2. Colleagues will be less likely (even subconsciously) to resent the individual on leave.

3. Opportunity to glean expertise and insights from a reputable source in your industry.

4. An excellent gesture for companies to demonstrate that they support working parents and an overall wellness-based, balanced culture.

5. Your company will attract and maintain top talent. If employees feel valued, they are more likely to reciprocate with their loyalty and hard work.

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I'm trying to convince my company to offer paid parental leave. Any advice?

Yep, read this article our founder wrote. It includes 20 powerful data points to support paid family leave. Good luck!

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What can companies do to ensure they get the best temporary hire, who will both do the job and fit with the company culture?

Interview, interview, interview. Freelance candidates should interview with both management and their potential colleagues. If time is of the essence, teams can interview the freelancer as a group. And, prior to interviewing candidates, have them sign a NDA so you can have a candid conversation about this role’s challenges and goals. Most freelancers have online portfolios. Verify that their skill set matches your needs via discussing previous projects showcased on their online portfolio, asking direct questions to discover how they’d solve for your needs and checking references. Also keep in mind that the best freelancers not only have the expertise but also a service-oriented attitude.

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I've hired a freelancer via Emissaries (yay!) to fill in for me while I'm out on family leave. Any best practices or suggestions to make the transition a successful one?

Yep, read this article our founder wrote.

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What are some common mistakes companies make with their temporary workforce? ​

Not establishing clear performance metrics, an open line of communicaton or regular check-ins. Freelancers can work independently but shouldn’t work in a bubble.

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How do I cancel my subscription?

While we’d love to have you stay a member of our marketplace, you can cancel your subscription under Settings>Billing Preferences.

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What's your refund policy?

All payments for services are non-refundable and there are no refunds or credits for unused or partially used services or service cancellations. All subscriptions automatically renew unless cancelled in advance of recurring monthly, quarterly or yearly payment. Please read our Terms for more detail.

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Do you have any additional advice for leaders who are managing freelancers?

Be open to freelancer’s suggestions. If you hire an expert in your field, surely they have industry best practices. Use written agreements and ensure they are updated for each new project. Emissaries provides a free, editable freelancer agreement template available for download at https://emissaries.co/resources.

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Didn’t find the answer you were looking for? Visit our contact page to message us directly. Thanks!

FREELANCER QUESTIONS


What kind of companies do you work with?

Our current clients include Fortune 500 brands, high-growth startups and other reputable companies in the tech, media and e-commerce industries, based in major U.S. markets. Our new marketplace will expand this list to additional industries and markets.

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Do freelancers pay Emissaries a fee?

Our marketplace is 100% free for freelancers. Unlike other freelance marketplaces, we do not take a cut of freelancers’ pay and we encourage freelancers to determine an hourly rate that works for them.

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How do I get paid?

All freelancer payments will be made directly from the hiring company, not Emissaries.

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How do I figure out my rate?

Make sure your pricing is in line with others in your field with your level of experience. Freelancers are often more open to talking about income vs. full-timers. We encourage freelancers to find a rate they’re comfortable with and proud of…then, stick with it for 9-12 months to have some consistency in the marketplace. Thereafter, you can reevaluate your rates and most likely, increase them. There’s a wealth of guidance on this topic online including these articles via Freelancers Union, Motiv and CreativeLive.

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Any suggestions for freelancers when building or updating a profile?

Complete all the fields in your profile knowing that companies can search via keyword as well as the following fields: previous employers and clients, skills, industry experience, city, remote only vs. on-site, available now vs. available soon, years of experience and budget range. Include a link to your portfolio and a PDF of your resume. Keep your profile up to date including recent projects and current availability.

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When I built my profile, some of my skills and/or industries weren't listed in the pre-populated fields. How can I add them?

Visit our contact page to message us directly with your suggestion.

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What's the status of my application and how long does it take to get profiles approved?

Every application is individually reviewed and thus, the process might take some time. We won’t be able to provide you with an update on your application but we will message you once we’ve decided to accept or deny your application to join Emissaries’ network.

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Didn’t find the answer you were looking for? Visit our contact page to message us directly. Thanks!